FREQUENTLY ASKED QUESTIONS

We are an ONLINE SHOP. We don’t have a front store or a phone number. You can contact us by filling the “contact us” form. We will get back to you via email only.

HOW CAN I BUY A BALLOON?

         STEP 1. CLICK HERE! to fill out our online inquiry with all your event details.

STEP 2. We will contact you within 24 - 48 hours (during weekends it can take longer) to confirm availability on the selected date, exchange pictures, ideas, and answer all your questions.  

STEP 3. Once you confirm your order, we will send you an invoice/payment link in a separate email. You can pay it using you credit/debit card.

STEP 4. Wait to enjoy the best of our products on the date and time confirmed previously.

We work via email in order to exchange photos and will only exchange pricing in writing. This is also for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at other event locations or after business hours.

HOW MUCH NOTICE DO YOU REQUIRE?

- Orders should be placed as early as possible. Event set up dates and times are first come first serve.

- We request at least one week in advance notice for our balloon structures (5ft letters/numbers, unicorn, llama, etc )

- We will confirm availability on the selected date in our follow up email.

Rush fees may apply to any order with less than 24 hours notice.

WHAT AREA DO YOU COVER?

We deliver within the City of Austin and Austin Metro area. Please contact us for specific delivery areas. 

Delivery fee is priced according to location and time. We have a minimum order of $150 for deliveries to Round Rock, Leander, Cedar Park, Georgetown.

DO PRICES INCLUDE REMOVAL OF THE DECOR?

No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed. 

HOW BIG ARE THE BUBBLE BALLOONS?

Our Bubble Balloons are 24-inch round, and 18" X 18" inflated size.

HOW LONG THE BUBBLE BALLOONS STAY AFLOAT?

Our Bubbles float for up to 15 days when kept indoors. The average floating time is about 3 - 5 weeks. Actual flying times will also vary depending on temperature and atmospheric conditions. We cannot actually guarantee your balloons will last at all once we drop off to you.

 

TERMS AND CONDITIONS

  • Pre-payment is required to start balloon production.

  • No refunds or changes will be granted once payment is processed and production has started.

  • If payment is not received on the due date marked in the invoice, we won't be able to guarantee availability for the date/time of your event.  A 10% re-issue fee may apply if we need to send you a new invoice .

  • Confetti and tassel colors may slightly vary from posted photos due to availability of materials.

  • Once the balloon is delivered at your location we are not responsible if the balloon deflates or pops.

  • The bubble balloon material is a very durable plastic. However, they are not pop proof.

  • Exposing balloons to extreme heat or sharp objects may cause them to burst. 

  • All balloon sales are final sale.

  • RENTALS TERMS: If a rental item is damaged, you will be notified by ATX Bubbles within seven (7) days of the rental return. Photos of damages can be submitted as proof upon request. If a rental item is damaged you will be charged with the 75% of the rental price of the item. If damaged items are not paid within 7 days, the credit card on file will be charged, unless payment arrangements have been set up with ATX Bubbles.

WARNING:

Kids & adults alike can both enjoy our magical bubble balloons and other products. However, balloons are not toys and pose a choking hazard to children. Children should not be around balloons without adult supervision.

© 2017 ATX Bubbles. Austin, TX.                                                                                                                                                                                                                                             atxbubbles@gmail.com